Effective Date: July 5, 2025
Hone Coach ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including SMS communications, coaching sessions, and website tools.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email, phone number, employer (if applicable)
Account Details: Login credentials, preferences, schedule data
Coaching Data: Session notes, assessments, feedback
Technical Data: IP address, device info, cookies, browser type
Messaging Data: SMS opt-in/opt-out status, delivery confirmation, timestamps
2. How We Use Your Information
We use your information to:
Provide coaching services and personalized support
Schedule and manage appointments
Send reminders and updates (including via SMS)
Respond to your requests and support inquiries
Improve our platform and communication tools
Maintain compliance with legal and telecom regulations
3. SMS and Mobile Messaging
If you opt into SMS messages, we will send you updates related to your coaching sessions, engagement reminders, or promotions. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP.
We do not share mobile phone numbers or SMS consent with third-party marketers. We use authorized messaging service providers solely to deliver our communications.
4. How We Share Your Data
We do not sell or rent your personal data. We only share your data with:
Trusted service providers who help us deliver services (e.g., email/SMS platforms, cloud hosting)
Coaches or team leaders (for enterprise coaching programs)
Legal authorities when required to comply with law or protect our rights
All partners are contractually bound to protect your data and use it only as instructed by us.
5. Data Retention
We retain your personal data only for as long as necessary to provide our services and meet legal or regulatory requirements. You may request data deletion by contacting us at [email protected].
6. Security
We implement industry-standard security measures to protect your personal information. While no system is 100% secure, we continuously monitor and update our protections.
7. Your Rights
Depending on your location, you may have the right to:
Access or update your personal information
Request data deletion
Opt out of marketing communications
Withdraw consent for SMS at any time by replying STOP
Contact [email protected] for all requests.
8. Children’s Privacy
Our services are not intended for individuals under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised "Effective Date." Continued use of our services after changes means you accept the updated terms.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, contact us at: